{"id":7270,"date":"2026-01-15T05:41:35","date_gmt":"2026-01-15T05:41:35","guid":{"rendered":"https:\/\/eternity-recruitment.com\/?post_type=awsm_job_openings&#038;p=7270"},"modified":"2026-01-15T05:43:13","modified_gmt":"2026-01-15T05:43:13","slug":"head-of-people-organizational-performance-2-2-2","status":"publish","type":"awsm_job_openings","link":"https:\/\/eternity-recruitment.com\/cn\/jobs\/head-of-people-organizational-performance-2-2-2\/","title":{"rendered":"Process Automation Specialist \/ Automation Solutions Specialist"},"content":{"rendered":"<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"jobDescriptionTitleHeading\">Full job description<\/h2>\n\n\n\n<p><strong>Job Overview:<\/strong><\/p>\n\n\n\n<p>We\u2019re looking for an automation expert to identify and automate manual processes within <strong>Customer Success <\/strong>and other business functions. You will enhance operational efficiency, optimize CRM processes and systems, integrate disparate IT systems to ensure seamless data flow and drive technology-driven process improvements, focusing on IT Support roles.<\/p>\n\n\n\n<p><strong>Responsibilities:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Automation &amp; Process Optimization: <\/strong>Implement automation to streamline tasks across <strong>Customer Success and Customer Service <\/strong>operations.<\/li>\n\n\n\n<li><strong>CRM Optimization: <\/strong>Enhance and integrate CRM systems (Zoho, Salesforce, HubSpot) for seamless data flow and productivity.<\/li>\n\n\n\n<li><strong>RPA Development: <\/strong>Create <strong>Robotic Process Automation (RPA) solutions <\/strong>to improve workflows.<\/li>\n\n\n\n<li><strong>Collaboration: <\/strong>Work with cross-functional teams to identify opportunities for process improvements.<\/li>\n\n\n\n<li><strong>Data Management &amp; Reporting: <\/strong>Build scripts in <strong>Python, JavaScript, R, Ruby, Batch, PowerShell, Bash\/Shell, and SQL <\/strong>for data extraction and reporting.<\/li>\n\n\n\n<li><strong>Google Workspace Automation: <\/strong>Use <strong>Google Apps Script <\/strong>to automate workflows in <strong>Google Sheets, Drive, Gmail<\/strong>, etc.<\/li>\n<\/ul>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Education Requirement<\/strong>: \n<ul class=\"wp-block-list\">\n<li>Diploma or Degree in Related to this field (at least Diploma)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong><strong>Skills Requirement<\/strong><\/strong>: \n<ul class=\"wp-block-list\">\n<li>Strong skills in one or more scripting languages <strong>Python, JavaScript, R, Ruby, Batch, PowerShell, Bash\/Shell, and SQL <\/strong>for scripting and automation.<\/li>\n\n\n\n<li>Experience with integration of enterprise systems such <strong>CRM systems <\/strong>(Zoho, Salesforce, HubSpot) using proprietary scripts or 3rd party integration tools such as Zapier or Make.<\/li>\n\n\n\n<li>Knowledge of <strong>RPA, API integrations, and support automation<\/strong>.<\/li>\n\n\n\n<li>Passionate about understanding processes, process reengineering and process optimisations and automations.<\/li>\n\n\n\n<li>Excellent problem-solving skills and attention to detail.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Benefits:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Flexi Allowance &#8211; min RM 1,000 (depends on grade) &#8211; yearly<\/li>\n\n\n\n<li>AL &#8211; min 16 days (depends on grade)<\/li>\n\n\n\n<li>Shift Allowance (Night &amp; Midnight) &#8211; RM 85\/per shift (Stanby)<\/li>\n\n\n\n<li>Medical &#8211; RM 100 per receipt\/RM 1,000 limits per year<\/li>\n\n\n\n<li>Dental &#8211; RM 300<\/li>\n\n\n\n<li>Optical &#8211; RM 300<\/li>\n\n\n\n<li>Parking Claim \/ Transport Claim &#8211; RM 130<\/li>\n\n\n\n<li>Group insurance<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\"><\/ul>\n\n\n\n<p><strong>Job Type:<\/strong> Full-time<\/p>\n\n\n\n<p><strong>Working Hours:<\/strong> 9AM &#8211; 6PM <\/p>\n\n\n\n<ul class=\"wp-block-list\"><\/ul>\n\n\n\n<p><strong>Pay:<\/strong> RM 4000 &#8211; RM 5500 per month<\/p>\n\n\n\n<p><strong>For Referral<\/strong> <strong>only:<\/strong> https:\/\/forms.gle\/9kjZwCsDshb4DJB58<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Full job description Job Overview: We\u2019re looking for an automation expert to identify and automate manual processes within Customer Success and other business functions. You will enhance operational efficiency, optimize CRM processes and systems, integrate disparate IT systems to ensure seamless data flow and drive technology-driven process improvements, focusing on IT Support roles. Responsibilities:&nbsp; Requirements: [&hellip;]<\/p>\n","protected":false},"author":35,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"class_list":["post-7270","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-category-call-centre-customer-service","job-category-it","job-type-full-time","salary-3000-5500","work-mode-monday-to-friday","job-location-kuala-lumpur"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Process Automation Specialist \/ Automation Solutions Specialist | Eternity Recruitment<\/title>\n<meta name=\"description\" content=\"1. 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