Full job description

Responsibilities:

Provide good customer service promptly.
Identify and assess customers’ needs to achieve satisfaction.
Responsible to handle all customers’ inquiries and feedback in a quality manner.
Manage and ensure timely meeting the customer requirements.
Ensure maintaining accurate system data and records.x
Assist in interface- testing, system setting testing, problem collection, consolidation and troubleshooting.
Provide product-related information and assist in the process of bidding materials.
Identifying opportunities for process improvements to enhance the overall customer experience.
Troubleshooting IT issues and resolving customer complaints.
To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.
Back up other team members when there is a shortage of manpower within the customer service department.

Requirements:

Minimum Foundation, STPM, Diploma or Degree in any field.
Proven experience in a customer service or technical support role, preferably in the IT industry.
Strong data analytical and tabulation, communication skills and excellent presentation skills.
Candidates who are fluent in both Mandarin & English are preferred. Candidates fluent in Mandarin preferred as the role requires candidates to deal with Mandarin speaking clients.
Able to work on weekends.
Meets the typing requirement (50W in 1 minute)
Fresh graduates are encouraged to apply.

Benefits:

Job Type: Full-time

Pay: RM4000 per month

Customer Service Executive (L1 IT Support)