Customer Service Executive (L1 IT Support)

Job Category: Call Centre / Customer Service
Job Type: Full Time
Salary: 4000
Job Location: Kuala Lumpur


Full job description

Responsibilities: 

  • Provide good customer service promptly.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Responsible to handle all customers’ inquiries and feedback in a quality manner.
  • Manage and ensure timely meeting the customer requirements.
  • Ensure maintaining accurate system data and records.x
  • Assist in interface-  testing, system setting testing, problem collection, consolidation and troubleshooting.
  • Provide product-related information and assist in the process of bidding materials.
  • Identifying opportunities for process improvements to enhance the overall customer experience.
  • Troubleshooting IT issues and resolving customer complaints.
  • To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.
  • Back up other team members when there is a shortage of manpower within the customer service department.

Requirements:

  • Minimum Foundation, STPM, Diploma or Degree in any field.
  • Proven experience in a customer service or technical support role, preferably in the IT industry.
  • Strong data analytical and tabulation, communication skills and excellent presentation skills.
  • Candidates who are fluent in both Mandarin & English are preferred. Candidates fluent in Mandarin preferred as the role requires candidates to deal with Mandarin speaking clients.
  • Able to work on weekends.
  • Meets the typing requirement (50W in 1 minute)
  • Fresh graduates are encouraged to apply.

Benefits:

  • 13th month salary
  • 12 days annual leave
  • Season parking pass
  • Shift Allowance (No allowance allocated during probation*)
  • 7am-4pm (No allowance)
  • 11am-8pm (Rm200)
  • 2pm-11pm (Rm300)

Job Type: Full-time

Pay: RM4000 per month

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