Job Category: IT

Job Type: Full Time

Salary: 5000-7000

Shift and Schedule: Weekend

Job Location: Cyberjaya

Mammoth Technology is growing and are looking to add an experienced IT Service Desk Technician.

Hiring Timeframe: Within the next 60 days from 14/09/2024

Day to Day Functions

SPOC for client liaison for tickets that originate from calls, emails and chat.
Provide IT support relating to technical issues involving Microsoft’s core business applications and operation systems.
Updating/following ITGlue documentation
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
Basic remote access solution implementation and support
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages.

Additional Duties and Responsibilities

Improve customer service, perception, and satisfaction.
Fast turnaround of customers’ requests
Ability to work in a team and communicate effectively.
Work with the service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
Escalate service requests that require L2/L3/Management level support.
Responsible for entering time and expense in ConnectWise as they occur.
Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
Enter all work as service tickets in ConnectWise

Skills and Experience

Minimum 2 years previous experience in technical support roles including maintaining a desktop workstation OR relevant area of study will be considered for the role.
Minimum of 2 years previous experience with user administration in Active Directory and Exchange Online OR relevant area of study will be considered for the role.
Hands on experience with helpdesk ticketing systems.
Current experience with various operating systems and packages including MS Office 365, Windows 10, Windows 11.

Baseline Qualifications

Diploma or Bachelors Degree in Information technology
At least 1 year experience in the related field OR relevant area of study will be considered for the role. Candidate needs to display aptitude and willingness to learn in interview.
Experience working in an IT Support environment would help greatly in your application.

Benefits:

Schedule:

Job Types: Full-time, Permanent

Pay: RM5,000.00 – RM7,000.00 per month

Benefits:

Schedule:

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