Job Category: Others
Job Type: Full Time
Salary: 4000-5500
Job Location: Kuala Lumpur
Full job description
Responsibilities:
- Automation & Process Optimization: Implement automation to streamline tasks across Customer Success and Customer Service operations.
- CRM Optimization: Enhance and integrate CRM systems (Zoho, Salesforce, HubSpot) for seamless data flow and productivity.
- RPA Development: Create Robotic Process Automation (RPA) solutions to improve workflows.
- Collaboration: Work with cross-functional teams to identify opportunities for process improvements.
- Data Management & Reporting: Build scripts in Python, JavaScript, R, Ruby, Batch, PowerShell, Bash/Shell, and SQL for data extraction and reporting.
- Google Workspace Automation: Use Google Apps Script to automate workflows in Google Sheets, Drive, Gmail, etc.
Requirements:
- Diploma or Degree in Related to this field (at least Diploma)
- Strong skills in one or more scripting languages Python, JavaScript, R, Ruby, Batch, PowerShell, Bash/Shell, and SQL for scripting and automation.
- Experience with integration of enterprise systems such CRM systems (Zoho, Salesforce, HubSpot) using proprietary scripts or 3rd party integration tools such as Zapier or Make.
- Knowledge of RPA, API integrations, and support automation.
- Passionate about understanding processes, process reengineering and process optimisations and automations.
- Excellent problem-solving skills and attention to detail.
Benefits:
- Flexi Allowance – min RM 1,000 (depends on grade) – yearly
- AL – min 16 days (depends on grade)
- Shift Allowance (Night & Midnight) – RM 85/per shift (Stanby)
- Medical – RM 100 per receipt/RM 1,000 limits per year
- Dental – RM 300
- Optical – RM 300
- Parking Claim / Transport Claim – RM 130
- Group insurance
Job Type: Full-time
Pay: RM4000-RM5500 per month
