Customer Service Executive

Full job description

Responsibilities: 

• Provide good customer service promptly.
• Identify and assess customers’ needs to achieve satisfaction.
• Responsible for handling all customers’ inquiries and feedback in a quality manner.
• Manage and ensure timely meeting the customer requirements.
• Ensure maintaining accurate system data and records.
• Assist in interface – testing, system setting testing, problem collection, consolidation and troubleshooting.
• Provide product-related information and assist in the process of bidding materials.
• Identifying opportunities for process improvements to enhance the overall customer experience.
• Troubleshooting IT issues and resolving customer complaints.
• To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.
• Back up other team members when there is a shortage of manpower within the customer service department.

Requirements:

• Education Requirement:
  • Minimum STPM, Foundation, Diploma or Degree in any field.
• Skills Requirement:
  • Proven experience in a customer service or technical support role, preferably in the IT industry.
  • Strong data analytical and tabulation, communication skills and excellent presentation skills.
  • Candidates who are fluent in both Mandarin & English are preferred. Candidates fluent in Mandarin preferred as the role requires candidates to deal with Mandarin speaking clients.
  • Able to work shift (7am to 4pm/11am to 8pm/4pm to 11pm), no midnight shift
  • Meets the typing requirement (50W in 1 minute)
  • Fresh graduates are encouraged to apply.

Benefits:

• 13th month salary
• 12 days annual leave
• Season parking pass
• Birthday Allowance
• Birthday Leave
• National Day Allowance
• Medical Check
• Travel Claim
• Wellness Claim
• Marriage Allowance
• Shift Allowance
  • *No allowance allocated during probation*
    • 7am-4pm (RM100)
    • 11am-8pm (Rm200)
    • 2pm-11pm (Rm500)

Job Type: Full-time

Working Hours:

• 11AM – 8PM (During probation)

• (7am to 4pm/11am to 8pm/4pm to 11pm) (After probation)

Pay: RM 3500 – RM 4000 per month

For Referral only: https://forms.gle/9kjZwCsDshb4DJB58