How to Get a ‘Delay Slip Proof’ from RapidKL if the Train Delayed and Made You Late for Work
Being late for work due to public transportation delays is a common problem in Malaysia—especially for those commuting via RapidKL’s LRT, MRT, or Monorail services. But what if we told you there’s a legit way to prove you were delayed by the train?
Yes, RapidKL offers a train delay slip, an official document that acts as proof you were delayed due to circumstances beyond your control. In this blog post, we’ll explain how to get the slip, why it’s important, and how staying proactive helps maintain professionalism, especially when dealing with employers or even during your job search with a recruitment agency.
What is a RapidKL Delay Slip?
A delay slip is an official document issued by RapidKL when there’s a service interruption or delay of 15 minutes or more. This slip can be presented to your employer or HR as evidence, helping you avoid disciplinary actions or warnings due to lateness.
The Slip Usually Includes:
Date of delay
Time and duration of delay
Name of the affected train line
Official RapidKL stamp and staff signature
It’s simple, clear, and most importantly, it is provided by official RAPIDKL.
Why It Matters in the Workplace
Whether you’re an intern, full-time executive, or a candidate placed by a recruitment agency in Bangsar South, punctuality matters. Many Malaysian companies still follow traditional expectations around timeliness, and repeated lateness; even for reasons out of your control, can affect your performance reviews.
By providing a delay slip, you:
Show responsibility and honesty
Maintain trust with employers
Have a documented record to refer to if questioned later
This simple action can make a strong professional impression, especially if you’re working in roles placed by a recruitment service in Malaysia like Eternity Recruitment.
When Are You Eligible?
Not every delay qualifies. To be eligible for a delay slip, the delay must:
Be caused by technical issues, service disruption, or safety concerns
Last 15 minutes or longer
Occur on one of these RapidKL services:
LRT Kelana Jaya Line
LRT Ampang & Sri Petaling Line
MRT Kajang Line
KL Monorail
Minor delays, peak hour congestion, or personal travel miscalculations are not valid reasons for a delay slip.
Step-by-Step: How to Request a Delay Slip from RapidKL
Step 1: Spot the Delay
If you’re stuck on a train or at a station and notice delays longer than 15 minutes, make a mental note of the time and location. Keep your travel token or Touch ‘n Go card handy too.
Step 2: Go to the Station Counter
After arriving at your destination (or any nearby station), head straight to the RapidKL customer service counter. Don’t wait too long to request and should request the slip on the same day for accuracy and verification.
Step 3: Provide the Details
Inform the staff:
Where you boarded
Your intended destination
Estimated time and duration of delay
Staff will then cross-check with their system before issuing your slip.
Step 4: Receive the Slip
If the delay is verified, you’ll be handed an official slip with all necessary details. Keep it safe—it’s your professional lifeline.
What to Do After Getting the Delay Slip
Once you’ve received the slip:
Take a photo for your records
Send it to HR or your manager as soon as possible
Keep the original in case you’re asked to present it later
If you’re employed through a recruitment agency in Bangsar South or elsewhere in Malaysia, your agency might request the slip as part of their attendance and performance monitoring process.
Dealing with Frequent Train Delays
If delays are a regular occurrence:
Collect and organize multiple slips in a folder
Report consistent issues to RapidKL via their customer service
Consider discussing your commuting difficulties with your employer or recruiter
At Eternity Recruitment, we advise job seekers and employees to be upfront about legitimate commuting issues. Honesty and documentation (like a delay slip) can prevent misunderstandings and support your credibility as a responsible team member.
How This Affects Job Seekers
If you’re searching for a job through a recruitment service in Malaysia, punctuality can heavily influence your chances of securing and retaining employment. Recruiters often provide feedback to hiring managers, not just about your interview performance, but also your reliability.
Being proactive with delay slips shows you’re:
Prepared
Honest
Professional even in unpredictable situations
This can be a deciding factor when a company is choosing between two similarly qualified candidates.
Additional Tips
Always be aware of train service updates via the RapidKL social media pages
Use alternative routes when possible
Maintain open communication with your employer, especially if delays are affecting you frequently
If you’re job-hunting, share your challenges with your recruitment agency—they may be able to help you find a role with more flexible hours or remote work options
Final Thoughts
Public transport delays are unavoidable at times, but how you handle them says a lot about your character. With RapidKL’s delay slip, you have the tools to stay accountable, protect your reputation, and maintain a strong relationship with your employer or recruitment agency.
Whether you’re already employed or looking for your next opportunity through a recruitment agency in Bangsar South, take advantage of every tool that helps you succeed including something as simple as a delay slip.
Need Help with Job Placement or Career Advice?
At Eternity Recruitment, we don’t just match you with jobs—we guide you through every step of your career journey. Whether you’re looking for flexible hours, remote work, or the right industry fit, our recruitment services in Malaysia are tailored to you.
👉 Contact Eternity Recruitment today and let us help you find the right role with or without train delays.
Eternity Recruitment
+6016-418 1648 (Eternity Helpline)
or WhatsApp Us Directly.